Technician planetary groove mission control track 4 v12096. Creating alerts in simplehelp more than just remote control software by antwune gray vp technical. To log into simplehelp a technician must provide a set of credentials. The simplehelp remote support server being used by a technician to access a customers computer. The technician access software is written in java and i assume the other components as well. Another hurdle was that splashtop sos their quick downloadgrantaccess utility didnt work at all. After subscribing for a paid video how can i download to my pc. We also love simplehelp because it has a lot of useful features such as. Install windows remote support software by simplehelp. Simplehelp allows you to host your own remote support for a low oneoff fee equal. You can download a preconfigured binary from the simplehelp server that. See remote diagnostics and transfer files in the background. Secure remote access software for corporations simplehelp.
I went ahead and purchased 5 licenses just the other day. Virtual queues of users let you specify which users a technician is able. Host your private simplehelp server to keep your costs low and your service reliable. Anyone can share their pcmaclinux computer with you simply by browsing to your usual website with the simplehelp client embedded in. Get a free trial of simplehelp on a private test server, or set up. Simplesetup is the easiest way to setup and manage a private simplehelp server. Simplehelp it procurement and licensing solutions virginia tech. Create portable version of any program in windows easily or virtualize them with cameo. Direct machine link the url allows you to download a version of the technician application that connects directly to this machine, bypassing the technician console. Netx has formed a strategic alliance with simplehelp to jointly market simplehelps suite of products to customers worldwide.
Manual setup remote support software by simplehelp. The technician app is how you connect to customers or unattended machines and configure your simplehelp server. Support customers ondemand with a noinstall single download support app and a flexible queue system. In order to give it staff in our university increased access to remote troubleshooting tools during this time where many of use are working. Our favorite software for remote access rmm as of 2019. Open your web browser and navigate to the technician address of your installed simplehelp server. Installing simplehelp on windows couldnt be easier, simply download the executable and run it.
Visit your new server in a web browser to download and install the technician, support or remote access service applications. Technician guide remote support software by simplehelp. See what has changed in our latest release on our whats new page, or find all our release details on our release news page. You do not need to manually start or stop the service, but can instead use the simplehelp server service to control whether the server is running. A free inside look at technical support technician interview questions and process details for 20 companies all posted anonymously by interview candidates. Technician neptune orbit mission control track 5 v12097. Remote access guide remote support software by simplehelp. Once set up your computer will appear in the access tab in the technician client. Apply to it support, network administrator, systems administrator and more. A simple helpdesk ticket system programmed in php and a couple of tables in mysql. Simplehelp remote support server technician perspective.